Purchasing and shipping
If you have any questions please contact me in advance of purchase at info@carolinelumb.co.uk
Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.
Ordering
Paying by bank transfer
When you click on buy now you will be emailed with details of how to pay via BACS and a request for your address, delivery address, email and telephone. This information is required as some delivery services require it before they agree to deliver. It also allows us to keep you up to date with the tracking.
Please pay immediately as the artwork is marked as sold immediately and unavailable to others.
Shipping
I have placed my order, how soon will I receive my painting?
Original paintings will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.
Can I collect my artwork from your studio?
Yes. I am based in Bideford, North Devon – if you are local or visiting Somerset /Devon / Cornwall we can arrange a time to meet. Please make sure you let me know this is your preferred option.
Is shipping included?
Yes, if the delivery address is in the UK. If outside of the UK please email for a quote, this varies considerable dependant on your location.
Currently (Jan 2021) it’s not clear what extra charges will be made for EU customers. As I don’t want you to have unexpected charges made for VAT, customs charges or extra handling charges currently being levied I have temporarily removed EU countries from the checkout.
BUT – if there is something you have seen and love and are OK with the possible fees charged at customs do please email me. We just don’t want surprises!
Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.
Shipping costs contribute towards packing supplies, labour and transit fees.
Returns
What if my painting arrives and I don’t like it?
I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.
If an original painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.
What if my painting arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days with a photograph.
What about Overseas Returns?
At this time I am unable to offer a refund or return on any product(s) sent outside of the UK.